RIGHT OF WITHDRAWAL
1. Consumer's right of withdrawal
If the contracting party is a consumer, they have a statutory right of withdrawal for 14 days. Within this period, you have the option to withdraw from this contract without giving any reason. The withdrawal period begins on the day you receive the goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.
You can use the attached [item/tool/etc.] for this purpose.Sample cancellation formuse which you can find under the "Cancellation" section on our websitewww.katocut.comfind.
To comply with the cancellation period, you are obliged toCancellation formto be sent before the end of the cancellation period.
2. Consequences of the revocation
If you cancel this contract, we will refund any payments we have received from you within fourteen days from the day on which the goods were received by us.
We therefore have the right to refuse repayment until we have received the goods back in full and undamaged.
If you wish to exercise your right of withdrawal, you will bear the full direct costs of returning the goods; this has been deliberately chosen by us in order to offer you fair prices and to reduce the amount of parcels for the sake of the environment.
You must return or hand over the goods to us without undue delay and in any event no later than 3 working days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the deadline has expired.
For the refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.
3. Exceptions to the right of withdrawal
There is no right of withdrawal in the following cases:
- Failure to comply with the deadlines mentioned in the sections on the right of withdrawal and the consequences of withdrawal.
- Goods that are manufactured/adapted or modified according to customer specifications or are clearly tailored to personal needs.
- Goods that are delivered sealed or secured and whose seals or security seals have been opened or destroyed cannot be returned.
- In the event of damage attributable to you, we reserve the right to refuse acceptance and charge you the full purchase price.
