Right of withdrawal

As of: October 2026

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.

If several goods are ordered as part of a single order and delivered separately, the withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, takes possession of the last good.

If a good is delivered in several partial shipments or pieces, the withdrawal period begins when you receive the last partial shipment or the last piece.

Exercising your right of withdrawal

To exercise your right of withdrawal, you must notify us:

FINSTERECK KG
Liebenstein 22
4252 Liebenau
Austria

Telephone: +43 664 426 21 11
Email: info@finstereck.com

by making a clear statement, for example by sending a letter by post or an email, of your decision to withdraw from this contract.

You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your notice exercising your right of withdrawal before the withdrawal period expires.

Submit your withdrawal online

You can also exercise your right of withdrawal using the feature available on our website „Cancel contract“ .

You can access this feature from the footer of our website.

If you use the online withdrawal feature, we will promptly send you an acknowledgement of receipt on a durable medium, such as by email. This will include the contents of your withdrawal notice and the date and time it was received.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the cost of the cheapest standard delivery offered by us.

We will not refund any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us.

We will make the refund promptly and no later than fourteen days from the day we receive your notice of withdrawal.

We will use the same means of payment for the refund as you used for the original transaction, unless we have expressly agreed otherwise with you. You will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first.

Returning the goods

You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of your withdrawal from this contract:

FINSTERECK KG
Liebenstein 22
4252 Liebenau
Austria

The deadline is met if you dispatch the goods before the fourteen-day period expires.

You are responsible for the direct cost of returning the goods.

Diminished value

You are liable for any diminished value of the goods only if the loss in value results from handling the goods in a way that was not necessary to establish their nature, characteristics and functioning.

Simply inspecting the goods therefore does not automatically result in the loss of your right of withdrawal.

Exclusion of the right of withdrawal

There is no right of withdrawal, in particular, for goods made to the customer's specifications or clearly tailored to their personal needs.

The statutory exceptions to the right of withdrawal remain unaffected.

Model withdrawal form

If you wish to withdraw from the contract, you may use this form and send it to us.

To:
FINSTERECK KG
Liebenstein 22
4252 Liebenau
Austria
Email: info@finstereck.com

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Good(s):

Ordered on:

Received on:

Consumer's name:

Consumer's address:

Date:

Signature:

Only required if the form is submitted on paper.

As of: October 2026